Our Policies

New Patients

We always welcome new patients. We would be pleased to have the opportunity to provide excellent dental care for you and your entire family. Your friends and co-workers are also welcome.

If you are visiting our office for the first time, we would be delighted to complete a new patient examination to determine an appropriate treatment plan for you. We ask that you arrive about 15 minutes early to complete a new patient questionnaire, register fully with our knowledgeable front desk staff and acquaint yourself with our facility.


We will help patients in need by providing same day emergency care where possible. Our office is open six (6) days a week for your convenience including Saturdays and Evenings.

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Appointment Policy

In order to provide a quality dental practice, appointments are required for all visits. Our staff will reserve a specific time for your visit that ensures you receive the appropriate care you require. Our staff will attempt to schedule appointments that are most convenient for you. You can help by scheduling your appointments when you are certain that you will be able to come. By adhering to a punctual schedule, we dedicate our staff and resources for your planned treatment.

Punctuality is a priority in our practice. We understand that unexpected issues may arise that may cause for late arrival. If you do arrive late, we will attempt to accommodate you without being disrupted or compromising your treatment. We respect your time and we ask that you reciprocate.

Cancelling Appointments

If you need to reschedule or cancel an appointment we ask that you give at least 48 hours notice. Otherwise a $100.00 charge will apply. Once an appointment is made please remember that this time has been reserved for you.


Our treatment recommendations are based on years of professional dental experience, and are not based on insurance coverage. Our dentists shall perform a complete dental examination, review your medical history and assess past dental care. After this detailed assessment, we will recommend a proper treatment plan that can be customized to your personal requirements.

Please keep in mind that your insurance plan is a contract between you and the insurance carrier / your employer. As such, you are required to be responsible for your account, not the insurance carrier. We ask that you provide our front desk team with your policy numbers / coverage information. It is important that you inform us of any changes to your current dental insurance policy and personal information. Remember, quality dental treatment is a different contract between you, the patient and your dentist . Where possible, we will assist you in optimizing the benefits available under your policy. In order to do so, please make certain your insurance information is always current.

As a courtesy to you, our office will submit your claims to your insurance carrier. We offer electronic submission (EDI) where possible to expedite the claim process. Most payments are processed in a few days rather than a few weeks.

When more extensive treatment is planned, we will send a detailed estimate or pre-determination to the insurance carrier(s) involved. In most cases, the response is sent to the insured / employee within 2-3 weeks. Please look for it in your mail or online and notify us when you have received your pre-determination, so that we may book the necessary appointments and expedite your treatment.

Payment Options

We accept Visa, Master Card, Cash and Interac. We also offer a flexible payment plan. Please see our Financial Coordinator for details. We are happy to file insurance for your reimbursement as long as you are free to choose your own dentist.